Support and Managed Services
LAN2LAN delivers a 2nd and 3rd level support service.
We have long standing contracts with many leading UK and international organisations covering all aspects of their email and collaboration platforms. Our support service is available up to 24×7, it’s fully customisable. Our support services are often used to strengthen the skills of an in-house IT team by providing a cost effective means for fast and accurate resolution of technical and software application issues and problems.
Managed Services – LAN2LAN Assist
Managed Services is specifically designed to fill an internal capability or resource gap, such as in the area of Domino, Exchange and Office 365 email and collaboration platforms. The support and management of these IT services may not be a dedicated internal function, so LAN2LAN can take on-board the full management of your email and collaboration infrastructure and applications, upto and including a 24×7 service.
Our email and collaboration Managed Service, LAN2LAN Assist provides a range of Cloud and on-premise services using best practice management process and governance. Our Managed Services agreements are tailored to meet your specific requirements.
During our long history, we have accumulated hundreds of thousands of hours of technical experience. With LAN2LAN Assist, you can access the email and collaboration expertise you need to support your in-house IT team, or minimise the need of a large internal IT department.
Advice and implementation are a single discipline at LAN2LAN. Our experience has shown that where a dedicated project team has total ownership of a project the end result is superior.