LAN2LAN Assist: Managed Services

  • Support and services for SMBs and large enterprises
  • Tailored SLAs to suit individual organisation requirements
  • Monthly billing to enable manageable, predictable cost
  • Rapid response time to mission critical incidents
  • Market leading expertise with over 1,000,000 hours of experience

Download the Support and Managed Services Overview

Leading expertise, support and managed services – without the capital outlay

LAN2LAN Assist provides a range of services covering IT support for cloud, on-premise, and hybrid environments, enabling organisations to function efficiently, scale, and drive innovation in a cost-effective manner.

  • Support and Maintenance
  • Cloud Data Backup
  • Disaster Recovery
  • Cloud Telephony

The Benefits

LAN2LAN is described as “the local IT provider with a global reach” competently solving IT problems for SMEs to Large Enterprise organisations with world class expertise. Our agile structure enables us to respond to customer requirements quickly and more effectively than larger providers.

LAN2LAN Assist service agreements are tailored to meet the unique and individual needs of different organisations.

Managed Services

LAN2LAN provide vital per-device support packages tailored to meet your company needs. Our Silver, Gold, and Platinum support options provide access to our expert team of professionals to help with a multitude of scenarios. Our managed services packages cover:

Service Silver Gold Platinum
Server & PC Monitorings
Backup Monitoring (Bolt on)
Anti-Virus Checks / Updates
Incident Helpdesk
Incident Client Portal
Quarterly Health Check Report
Third-Part Liaison
Maintenance Nights
6 Monthly Account Visit
Technical Account Manager
Custom SLA
Custom Checks / Event ID Alerts

Cloud Data Backup and Disaster Recovery

Critical incidents can occur at any time and being able to regain access to and recover data is essential in adverse circumstances. Organisations can take advantage of LAN2LAN Assist’s Cloud Backup solution and upgrade to Disaster Recovery services to suit particular requirements. LAN2LAN provide enterprise-class, agent-less cloud based recovery software to facilitate data backup and the recovery of servers, virtual machines, endpoint devices, and databases.

LAN2LAN’s Backup and DR packages are based on a per GB and Per server pricing model and both include:

  • 24×7 Support
  • Unlimited licences
  • Free local copy + data is stored offsite at 2 locations
  • Web Portal Access
  • Disk Seeding
  • Local cloud appliance for Disaster Recovery
  • Support for all physical and virtual environments
    (including backup for Google Apps, Salesforce and Office 365)

Cloud Telephony

LAN2LAN Assist’s Cloud Telephony solution moves away from the traditional and ageing PBX telephony infrastructure and costly payment model, and introduces a cloud based per-user system allowing for a smaller more manageable cost, and flexible method of working. In addition to physical handsets, monthly services include:

  • Free local and national calls
  • Receptionist soft console
  • Call centre agent
  • Call centre supervisor
  • CRM integration
  • Soft client (including soft phone for PC or Mobile device)

Operational Financing

To maximise useful IT resources, LAN2LAN Assist is based on an operational expenditure model, as opposed to costly capital outlay. This provides organisations with a manageable, predictable monthly cost either per device, per gigabyte, per server or per user. This allows organisations to take advantage of vital services and achieve more with their IT resources.

Call Us Today

LAN2LAN holds vendor accreditations across a variety of solutions and is perfectly positioned to assist organisations from local SMEs to Large Corporate Enterprises with multiple support solutions and managed services. LAN2LAN aim to help facilitate company growth, expansion, and efficiency.