Real-time Communications

“Connect teams together, regardless of time and place. Allow access to shared information and documents. Always be there for your customers, suppliers and staff”

Companies that we work with have demands from their business to ‘improve the way they work’, to find ways of ‘working more effectively’ and to ‘save money’ at the same time.

Many organisations realise the value that real-time communication solutions can bring. However, some organisations find it anything but trivial to implement these type of technologies and to get teams and individual users to embrace this new way of working. The challenge is rarely technical. A good and reliable technical solution can always be designed and implemented – it is more a matter identifying the right business cases and project champions that will lead the way to success.

Collaborative real-time solutions allow your teams to connect to your customers, suppliers and staff regardless of where they are working, independent of time differences. LAN2LAN has helped organisations to deploy have been focused on how to improve the way they provide services and overcoming issues such as:

• Improve customer support by answering business questions quicker
• Integrate your colleagues, customers and suppliers to speed up business processes
• Provide instant access to internal resources
• Enable dispersed teams to share information and documents effectively
• Reduce travel, conferencing and communication costs

The products we work with in this area are;

• IBM Lotus Sametime
• IBM LotusLive

Improve your customer engagement and satisfaction, by providing employees choice and flexibility to switch communications and collaboration methods as their conversation evolves, moving seamlessly (via a unified user interface) among text chats, voice and video calls and online meetings.

 Whether you're looking to improve information sharing between people, to automate and streamline workflows, or to help optimise productivity from any location or device, LAN2LAN will help you do all this and reduce capital costs of your IT infrastructure.

To speak to one of our Collaboration & Messaging specialists, please complete the short form below