Unified Communications

Today's business environment is not simple; more intense business cycles, faster flow of information and increasing complexity. The business communications challenges that arise invariably impact responsiveness, customer experience, supplier relations, and the overall ability of each business to compete and succeed.

Organisations are rapidly adopting and expanding unified communications (UC) as a strategic response to the need to productively manage communications in a multi-device, mobile and distributed environment; Just look at the explosion of BYOD (Bring Your Own Device) initiatives. BYOD makes employees happy because they can use their own choice of technology - and happy staff are productive staff.

To achieve UC and other next-generation benefits, companies must build the right foundation, eliminate the voice silo, and make telephony a seamless part of business technology. To get the full benefits of UC, organisations need to build an infrastructure that can integrate the best applications into a seamless communications environment. After all, UC is really about eliminating islands of communication. A communications system that integrates completely and easily your business processes into your desktop and mobile environment can help transform the way you work and the customer experience you provide.

Improve Business Processes

Unified Communications (UC) capabilities are changing the way people work. Our ShoreTel UC solutions simplify communications with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities. Now, on-site and remote users alike can see who is available and how best to reach them. Less time spent playing phone tag and more time dealing with the business at hand.

As the focus of the UC industry now turns to business process integration, organisations find it easy to implement UC solutions on an IP telephony system designed from its inception with such a capability in mind. ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless Brilliantly Simple business environment.

Purpose built for IP systems, Our ShoreTel Brilliantly Simple phone system with integrated UC capabilities cuts out the costly complexity associated with IP-enabled legacy or bolted-together systems. ShoreTel's all-in-one solution is as easy to deploy, manage and scale as it is intuitive to use, resulting in the industryâs lowest Total Cost of Ownership and highest customer satisfaction ratings.

Our ShoreTel Brilliantly Simple solution reduces complexity with a centralised web-based management interface, and an open, distributed architecture that unifies communication across multiple locations, providing redundancy for very high system availability.

7 Reasons to choose ShoreTel UC from LAN2LAN:

Scalability
Reliability
Availability
Ease of Management
End-user productivity
Lowest Total Cost of Ownership
Customer Satisfaction

Since 2003 IT decision makers have been rating their VoIP providers and year after year, ShoreTel has come out on top. ShoreTel have the ranking Best Overall VoIP provider.

Mobility

Mobility contributes a great deal to the reachability aspect of UC. The integration of mobile technology into UC greatly increases both your accessibility and your ability to find the people you need quickly and easily. Smart phones can already function as enterprise phone system extensions to some extent, enabling directory dialling, and presenting your enterprise phone number as the caller ID for the calls you make. Our ShoreTel Mobility solution is a platform-agnostic solution that extends your voice and UC applications to users wherever and whatever device they need to be.

The ShoreTel Mobility Router is a network appliance that fuses WiFi, Mobile network, IP Telephony and location awareness to mobilise (UC) applications. The SMR solution slashes international roaming and long distance call charges, Provides a low-cost solution for businesses with poor âin-buildingâ mobile coverage, boosts user productivity and makes UC tools available to mobile users.

Conclusion

IP telephony platforms that were not designed with UC in mind are complex, costly, and are fundamentally less reliable. Imagine trying to manage this already complex infrastructure while adding some of the more advanced UC technologies on the horizon, such as context sensors and business activity monitoring.

The ideal platform for UC in general is a fully converged IP telephony environment which includes best-of-breed UC capabilities and can easily incorporate others from third parties. ShoreTel was the first to make key UC Capabilities - presence, voicemail, and unified messaging - an integral part of an IP telephony system. UC is simply just another name for what ShoreTel has been doing all along.

Business Justification

To find out about how Unified Communications (UC) can help lower TCO and boost employee productivity within your organisation, click here down to download the Shoretel Business Case whitepaper.