Collaboration platforms are ‘feature rich’ solutions that are highly customisable. A drawback of this versatility can be complex management and maintenance. This can place a disproportionate overhead on IT resources.
LAN2LAN Support & Maintenance services allow customers to reduce the overhead by providing an outsourced 3rd line support function. Our qualified engineers work with your IT staff to identify and resolve issues, perform scheduled and ad hoc maintenance, and in conjunction with our consultants, carry out platform upgrades and enhancements.
Support customers benefit from our extensive expertise in maintaining many complex environments. Together with continuous investment in training, this provides our engineers with first class skills to help support your business. LAN2LAN has found that the key to providing a successful support and maintenance service is to provide the exact level of support required. From 3rd line support to 24x7x365, from complex IT projects to holiday cover for your team, we are flexible enough to be able to provide the level of support that is most suitable for your IT environment and IT skills.
LAN2LAN has provided our customers with Collaboration Support & Maintenance since 1994. As a Microsoft Silver Partner and IBM Premier Partner you can be confident that LAN2LAN can strengthen your IT Team to maintain and support the collaboration solution for your end users.
For more information about our Support & Maintenance services, contact us today on 0870 787 4001 or firstname.lastname@example.org