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LAN2LAN Assist – Hardware Maintenance Support Services

LAN2LAN Assist

LAN2LAN 'Assist' is the Hardware Maintenance & Support service division of LAN2LAN.  Our 'Assist' program provides a complete hardware/software support solution for our customers. The LAN2LAN Assist service offering can provide 24/7 maintenance & support on a wide range of hardware systems across the UK, Ireland and mainland Europe.  


As a professional IT support services provider, LAN2LAN Assist understands the importance of Customer requirements. Equipped with a strong technical and support team, we are able to offer a competitive pricing model, a highly qualified technical team and an unrivalled level of service.

LAN2LAN Assist
provides support across a wide range of vertical markets from finance, legal, construction, retail, government and leisure.

Supported vendors


Supporting industry-leading vendors including HP, Cisco, 3Com, Nortel, Juniper, IBM, and Extreme Networks means LAN2LAN Assist is vendor independent.
  • Networking
    Cisco, Check Point, Extreme, Juniper, HP, IBM, 3Com, Watchguard
  • Servers
    Compaq, Dell, Fujitsu, HP, IBM, Gateway, Sun
  • Storage
    HP EVA, Lefthand and MSA, Dell EqualLogic, Datacore
  • Desktops and Laptops
    HP, Compaq, Dell, Fujitsu, Gateway, IBM, Toshiba, Samsung, Sony
  • Printers
    Brother, Canon, Epsom, Fujitsu, Genicom, HP, IBM, Kyocera, Lexmark, Newbury Data, OKI, Panasonic

Technical assurance


LAN2LAN has access to a network of c85 engineers combining Field Engineers, Network Engineers and Senior Consultants offering a wide range of skill sets to cater from basic network implementations to more complex and large scale deployments. All Engineers are periodically trained on all the leading vendor solutions and industry standard accreditations allow us to deliver enhanced support services without compromising on quality.

27/4 Service Desk


With a purpose built Network Operations Centre (NOC), LAN2LAN Assist is able to provide a 24/7 Service Desk facility with guaranteed responses and fixes within your defined service level agreement. We can proactively monitor networks in real-time (keeping downtime to a minimum), provide technical assistance, process fault calls and provide a ‘single point of contact’ to manage the service delivery for all our service contracts.

No matter which technology, vendor or location, the LAN2LAN Assist Service Desk is always ready to process Customers requests. This single point of contact approach provides you with a simple and efficient method of logging your call or email, making sure that all issues are resolved in a prompt and professional manner. Incidents will automatically be routed to the appropriate technical team. We are able to locate the nearest engineer using our real-time tracking facility. Our Engineers are then able to remotely update calls and resolve them from our secure portal.

Equipment spares


In order to meet stringent SLAs, LAN2LAN Assist has access to a comprehensive network of 48 spares locations so field engineers have the ability to respond quickly and effectively to any fault call or incident.

Location


The footprint of LAN2LAN Assist engineers spans UK, Ireland and parts of mainland Europe. This is one of the reasons why we are able to offer very short SLAs and recognised as the partner of choice for support. Most support companies cannot provide the levels of geographic coverage that LAN2LAN Assist can and that is why more and more of them are looking towards trusted, reliable and experienced support providers such as LAN2LAN Assist.

Comments (0) Steve Lapthorn June 14th, 2011 15:23:14

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